Service Level Agreement
01. Power And Service Availability
02. Replacement Guarantee
03. Network Uptime
PAMIR WEBHOST cannot be held liable for server downtime or data loss in any circumstance unless due to direct negligence including but not limited to the following circumstances:
i) Circumstances beyond PAMIR WEBHOST’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the PAMIR WEBHOST SLAs;
ii) Failure to access circuits to the PAMIR WEBHOST’s Network, unless such failure is caused Solely by PAMIR WEBHOST.
iii) Scheduled maintenance and emergency maintenance and upgrades.
iv) DNS issues outside the direct control of PAMIR WEBHOST.
v) False SLA breaches reported as a result of outages or errors of any PAMIR WEBHOST’s uptime monitoring system.