PAMIR WEBHOST guarantees 99.99% network uptime due to its robust infrastructure. Service Credit:
– 5% of the base monthly service fee for the first hour of downtime.
– An additional 5% for each subsequent hour of downtime.
– Maximum credit cap: 80% of the monthly fee.
Exclusions:
– Scheduled and emergency maintenance.
– Downtime caused by hardware, software, or services on the client’s server.
– Credits are issued only upon client request via a support ticket at https://pamirwebhost.com/crm/.
– Requests must be submitted within 3 days of the incident.